Guide: The Guide to eCommerce Replatforming

I wrote various blogs, articles, and customer stories for Avtex, A TTEC Digital Company

 

Brand-Level Articles:

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• In-Conversation: Data as Currency – Providing Accessibility and Transparency Across Your Organization (Also produced the soundbites within this article, leveraging Wavve)
   

• 10 Customer Experience Influencers to Watch
   

• Last Best Experiences: Why Your Experience Should Reflect Your Brand
   

• What CX Day is All About

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Ghost Written Articles:

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• 3 Things That Separate the CX Leaders from the CX Laggards
   

• Fuel Exceptional Customer Experiences with Avtex Elements
   

• Executing on the Top Experience Trends of the Past
   

• 5 Keys to Building a Successful Experience Strategy in 2022
   

• Empowering Your Contact Center Agents with a Unified Desktop Experience
   

• 4 Technology Innovations Shaping the Future of the Contact Center
   

• Executing on the Top Experience Trends of the Past
   

• 5 Ways Retailers Can Cut Costs Without Sacrificing Customer Experience
   

Case Study:

• Service Corporation International

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Infographic:

• 10 Stats About Patient Experience in 2021